Senior Technical Writer

Pay:$115,500 – $192,500 a year

Job type

• Full-time

Benefits

Pulled from the full job description

• 401(k) 6% Match
• 401(k) matching
• Flexible spending account
• Gym membership
• Health insurance
• Paid parental leave
• Paid time off

Full job description

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

.Position: Senior Technical Writer

Type: Full Time Regular

Technical Writing team writes and publishes technical documents and associated content for products and solutions. The team is responsible for articulating complex technical concepts and tasks through simple descriptions and instructions.

As a Senior Technical Writer you may own documentation for a specific software product, or work within a group of writers to deliver content for one or more related products. You research products and create and curate product documentation that helps our diverse, global audience understand and use our cloud and on-premises software, which powers and provides insight into industrial processes worldwide. You also help maintain standards and advance the evolution of our content through various initiatives and communities of practice to help customer operators, engineers and developers do their jobs more efficiently.

To succeed in this role, you must be naturally curious and collaborative, and enjoy learning and clearly explaining complex enterprise software products. You build effective long-term relationships with team members and SMEs to facilitate information flow and build durable processes for current and future projects. You deliver consistently with minimal supervision and guidance, as part of a collegial and supportive team.

Responsibilities:

• Manage project scope, requirements, milestones and delivery in alignment with business objectives
• Build productive relationships with product stakeholders
• Interview SMEs and create content appropriate for target audience
• Participate in agile activities to track and share project status
• Anticipate and escalate issues or blockers
• Review and edit content to promote consistency and quality, meeting standards and guidelines
• Rapidly assimilate and master relevant software and tools
• Work with global teams in a fast, dynamic, and collaborative environment
• Design, develop, review, and publish high-quality technical documentation
• Seek limited guidance for improving collaboration and delivering in sync with multiple teams

Requirements:

• Bachelor’s degree and some closely related work experience
• Around 5 years of experience in technical writing and documentation development
• Knowledge of software product development and cloud computing services
• Knowledge of concepts, processes, and tools of technical writing and information development
• Experience using productivity tools from Microsoft and content management tools from Adobe, or equivalent
• Experience with DITA, structured authoring, and component content management system
• Excellent written and verbal communication skills
• Proficiency in English grammar and writing principles
• Independent problem-solving mentality
• Technical literacy and ability to quickly understand technical concepts
• Strong curiosity and desire to learn about technology
• Focus and attention to detail, and perspective on where and how to apply them
• Ability to build relationships and channel ongoing access to information

Desirable Skills and Experience:

• Previous work within an agile development environment
• Presentation and Video production skills
• Demonstrated ability to plan and coordinate multiple milestones, and deliver simultaneous projects
• Experience in working with Author-it Cloud and Microsoft Azure
• Proactive, ownership mindset

It is a global leader in industrial software, and a technology pathfinder helping companies use the power of information and AI to improve performance and build a more sustainable future.

 We value diverse candidates of different cultures and backgrounds. The technical writing team seeks individuals who, alongside strong information gathering and technical writing skills, can contribute complementary abilities, skills and ideas that stretch the existing capabilities of the group.

We foster communities of practice to share skills, best practices and insights across the tech writing organization. These groups offer leadership opportunities and coordinate the team’s efforts to enrich and deliver targeted, high-quality content to our customers.

While we value in-person communication as a basis for stronger working relationships, we understand our coworkers have different needs and obligations outside of work. We offer a flexible work environment, with a mutual agreement that periodic in-person meetups with other writers, project and program teams, and members of the larger Product and R&D organizations are part of building rapport and collective understanding.

Salary Range:

$115,500.00 – $192,500.00